FAQ: Classic GoBoat, GoBoat Cruise, Harbor Tours and GoBoat Pod

We are often fully booked, and we therefore recommend you book in advance to make sure you get a boat. You can book here.
But you are always welcome to come by our location to see if we have openings.

You can choose to rebook or receive the full amount until 3 days (72hours) before departure. In your order confirmation email you’ll find a link to edit your booking. Please do this yourself.

You can cancel your booking and get a refund until 3 days days before departure. This can't be done automatically. Please read your confirmation email on how to get the refund. The process usually takes 10 working days.

If there is less than 3 days to your trip (72 hours), you cannot rebook nor get the full amount refunded.

The 14 days right of cancellation does not apply to GoBoat Cruise bookings as per § 18, number 2 and 3 of the Consumer Contracts Act.

Food from Green Island and TS Smørrebrød is non-refundable. You can collect it at the originally booked time, even if your boat trip has been cancelled.

No, currently we do not offer a cancellation warranty for GoBoat Cruise bookings.

Please check our Cruise booking system and Cruise Lite booking system for accurate, up to date pricing based on your desired date and time. The price excludes drinks and snacks that must be bought through GoBoat Cruise (you can't bring your own).

Book your boat through the Cruise booking system or Cruise LITE booking system. Choose the number of boats (Cruise carries nine guests, LITE seven, plus the captain), duration, date, departure time, pickup and drop-off points, your details and any food or drinks. Pay online.

We offer various discounts. The longer time you rent a boat, the lower the price is per hour. Remember to divide the price by how many people you go out sailing to know the price per person. We do not offer discounts on booking multiple boats.

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At Sluseholmen, we have three Cruise boats and four Cruise LITE boats. You can book one or more boats depending on your group size. Cruise carries nine guests plus the captain, while LITE carries seven guests plus the captain. Children and babies count towards the guest limit.

No, unfortunately not. Be sure to book in advance.

Yes we offer different solutions that meet your needs. Read more here.

Please arrive 5 minutes before departure to ensure that there is time for safety and instructions. Remember to show up at the right location for your booking.

If you show up late, the captain will still return the boat at the original drop off time so the next guests don't have to wait.

It is possible to find paid public parking places near Sluseholmen and the on the nearby streets. Get an overview of parking spaces via this Google Maps map.

GoBoat has no toilets of its own at Islands Brygge. You can use the toilets at Islands Brygge Kulturhus, including in winter. Please use the toilet before departure.

You can find the nearest defibrillator at Thad Jones vej 12, St, 2450, a few minutes away from our home location. It's open 24 hours.

You can find the nearest defibrillator on your sailing route here or download the app TrygFonden Hjertestart.

No it’s not necessary. We encourage anyone with Corona symptoms to stay home.

For all our locations we advise that you must be able to get in and out of the boats yourself, of course our staff will always be around to offer a hand. However, we don’t currently have any accessibility ramps.

Yes. You can order food, snacks and drinks in the booking system. We work with TS Smørrebrød and Green Island depending on the season. Check the current selection when you book.

As a rule, you may not bring your own food or drinks on Cruise or Cruise LITE. Your own wine is allowed by prior arrangement for a corkage fee of DKK 250. Contact us before your trip.

Food from Green Island and TS Smørrebrød is non-refundable. You can collect it at the originally booked time, even if your boat trip has been cancelled.

As a rule, you may not bring your own food or drinks on Cruise or Cruise LITE. Order food, snacks and drinks when you book so they are ready for your trip.

If you would like to bring your own wine, this can be arranged in advance for a corkage fee of DKK 250. Contact us before your trip.

GoBoat Cruise can be covered when needed. The captain assesses the weather and puts the cover on.

Cruise LITE has no cover. Dress for the weather.

On both boat types, you can borrow blankets for free and buy biodegradable ponchos.

It is still safe to sail in thunder and lightning. Our crew assess the conditions and decide whether a trip needs to be changed or cancelled. Strong winds can slow the boats down, so you may not be able to travel as far.

If we cancel your trip, you can choose to rebook, receive a voucher or get a refund. We will contact you as soon as possible. If you choose to cancel, the normal cancellation terms apply.

Cruise carries a maximum of nine guests plus the captain. Cruise LITE carries a maximum of seven guests plus the captain. Children and babies count towards the guest limit. These limits always apply.

Yes. Life jackets are included in the price.
Life jackets for adults are located in the storage compartment on the boat. We also have life jackets for children and babies. When you fill out your boarding pass, we ask you hold old any children in the boat are so we can reserve life jackets for them. Or please ask the crew as these are stored on land.

No. GoBoat Cruise includes a captain, so none of the guests need to steer the boat. We explain the safety rules before departure. Please arrive five minutes before departure.

Yes, the captain is included in the booking (unlike the GoBoat picnic boats where you are the captain). The Cruise captain will make your trip the best!

Cruise has room for nine guests plus the captain, with a sunbed and built-in speakers. When conditions allow, you can sail outside the harbour and swim from the boat, but only at a designated swimming zone and following the captain’s instructions.

Cruise LITE has room for seven guests plus the captain. LITE stays within the harbour and has no sunbed, speaker or cover. Swimming from LITE is not allowed. Children and babies count towards the guest limit on both boat types.

For safety reasons some sailing areas are not accessible by GoBoat Cruise and Cruise Lite. Our captain knows all the rules.

Please be aware that we reserve the right to close certain areas for sailing if conditions require us to. For example for safety or if the harbor administration closes an area for various reasons.

No, we do not store personal belongings outside the boat. Remember to only bring what you can bring on board. GoBoat disclaims any liability for personal belongings taken onboard – including electronics, clothing parts, etc.

Yes, passengers may drink alcohol on board. Please drink in moderation, behave responsibly and show consideration for others on the water and along the harbour. We may refuse intoxicated guests before or during the trip without a refund.

Drinks must be purchased from GoBoat. Your own wine is allowed by prior arrangement for a corkage fee of DKK 250. Contact us before your trip.

No, it is not allowed to smoke hookah onboard. However, we do allow smoking cigarettes. It is important that cigarette butts are not thrown in the water or in the boat to preserve our aquatic environment and ensure a clean and pleasant experience for everyone.

The person who books must be 18 years old. There is no age restriction on being a passenger in the boat. However, if you want to buy alcohol you must be 18 years of age. The captain will check, so please remember a valid ID.

Yes. Pickup at Islands Brygge 10 is included in the price. Other pickup points can be selected in the booking system for an extra fee. Cruise LITE cannot pick up at Sandkaj in Nordhavn.

Yes. Drop-off at Islands Brygge 10 is included in the price. Other drop-off points can be selected in the booking system for an extra fee. Cruise LITE cannot drop off at Sandkaj in Nordhavn.

Yes, you can. We love dogs on the boats. However, we have no life jackets for dogs so dogs are brought onto the boat at your own risk.

Yes, we welcome you! You can book directly in our booking system. Remember that drinks and snacks must be purchased through GoBoat Cruise as described above.

GoBoat Cruise: Swimming from the boat is only allowed at a designated swimming zone and following the captain’s instructions. The captain assesses the weather and conditions. Bring your own swimwear and towel.

Cruise LITE: Swimming from the boat is not allowed.

GoBoat Cruise has built-in speakers that you can connect to via Bluetooth. The captain controls the volume out of consideration for others on the water and along the harbour.

Cruise LITE has no speaker on board.

Yes, they are. All our boats are insured. As a renter, you are responsible for your behavior and yourselves. The sailing itself is the responsibility of GoBoat as long as you follow the rules and the captain's instructions. If you damage a GoBoat or part of it, or if you damage other people's boats or other property, you must pay the deductible of up to DKK 4.000 depending on the extent of the damage.
The insurance does not cover your personal belongings that are lost or damaged.

We recommend that you have your own liability and personal insurance.