FAQ for Harbor Tours, Classic GoBoat, GoBoat Cruise, GoBoat Vinterpod

We recommend that you book in advance. But if you want to take it as it comes, you can always try your luck and show up. To start with, however, we only have one GoBoat Pod, so there may be competition for slots.

You may choose to reschedule or receive a voucher for 100% of the amount up to 24 hours before departure. In your order confirmation, you’ll find a link where you can edit your ticket or cancel your trip and instead receive a voucher (valid for 12 months).

You can cancel your booking and receive a refund up to 72 hours before departure. This cannot be done automatically. Please read your booking confirmation, which you received by email, to request a refund. Refunds generally take up to 10 business days to appear in your account.
If there are fewer than 24 hours until your trip, it is not possible to reschedule, receive a voucher, or get a full refund.

The 14-day right of withdrawal does not apply to GoBoat Pod bookings, cf. § 18, stk. 2 and 3 of the Danish Consumer Contracts Act.

Yes, you can purchase a cancellation guarantee when you book the boat. With the guarantee, you can freely cancel your booking up to 4 hours before your departure, regardless of the reason.

Without a cancellation guarantee, our normal cancellation rules apply, which you can read above. Please note that the cancellation guarantee does not cover fresh food or drinks purchased online, such as tapas, pizza, or sandwiches.

You can add the cancellation guarantee during the booking process. It cannot be added after you have completed your booking. If you wish to include the cancellation guarantee, it must be purchased for each ticket. This means that if you book two tickets, you need two cancellation guarantees in order to cover both tickets. The cancellation guarantee cannot be cancelled or refunded. The guarantee can be purchased if you book more than 72 hours in advance.

If you have added the cancellation guarantee and wish to use it, please edit your booking no later than 4 hours before the departure time. If you want a refund, please check your booking confirmation, which you received by email, for details.

The 14-day right of withdrawal does not apply to the cancellation guarantee, as it takes effect as soon as you have made your booking.

You can see the exact prices when you select the time and date in the booking system.

You book online on our booking page

Select: the boat; number of hours; date; time; your personal information; payment method

There is no discount even if you book several different boats. However, you do get a small discount when you sail for more hours.

No, unfortunately not. Make sure to book well in advance.

Initially, we only have one GoBoat Pod, so the number of people is limited to 8. However, if you wish to book different types of boats, we can offer various solutions to meet your needs. Read more here.

Please arrive 15 minutes before departure to ensure there is enough time for safety instructions. Even if you have sailed with a classic GoBoat before, there are some specific rules for the Pod that you need to follow.

It is possible to find public parking spaces on Islands Brygge on the nearby streets, close to GoBoat.

GoBoat does not have its own restroom facilities at Islands Brygge. However, from April to September, you can use the public restroom located a 2-minute walk from the base. Otherwise, you can ask at the Kulturhuset, which is a 5-minute walk from the GoBoat location.

We have a defibrillator in our pavilion at GoBoat on Islands Brygge 10. You can find the nearest defibrillator along your route here or in the TrygFonden Hjertestart app.

You must be able to get down into our boats and get back up again yourself. Unfortunately, we do not have any wheelchair ramps or similar facilities. Please note that the GoBoat Pod requires a bit more mobility, as the boat can only be boarded in one way - on the side of the Pod.

Yes, we have a wide selection at Islands Brygge, including water, snacks, soft drinks, beer, and wine. It is also allowed to bring your own food and beverages.

Fortunately, since the GoBoat Pod is fully covered, you don’t have to worry about the rain.

Even if there is lightning and thunder, it is still safe to sail. If it is very windy, the boats will sail more slowly, so it may not be possible to travel as far.

If the wind is too strong for our boats to sail, we reserve the right to cancel your trip. In this case, you can choose whether to reschedule, receive a voucher, or get a refund. You will be called on the day of your trip in case of cancellation.

Rain, lightning, and thunder are not reasons for cancellation on our part. If you wish to cancel yourself, our normal cancellation rules and terms apply. We always recommend purchasing the cancellation guarantee for greater flexibility.

Yes, the life jacket is included in the price when booking the GoBoat Pod.

Yes, we have life jackets for children starting from 5 kg. Life jackets for children and babies are provided by our crew on land..

No, it does not. The captain must simply be at least 18 years old and, of course, remain sober throughout the entire trip. We reserve the right to refuse clearly intoxicated individuals.

Yes, you are allowed to bring your own food and drinks on board a GoBoat.

It is also possible to order from GoBoat when you book online. What you have ordered will be ready for you when you go sailing.

No, unfortunately, we do not store personal belongings. Remember to only bring what you can carry on board. GoBoat disclaims all responsibility and liability for personal items brought on board, including electronics, clothing, etc.

In Copenhagen, Islands Brygge, you can borrow a chain lock for your stroller, folding chair, or similar items so you can secure them to a nearby bike rack.

You can see our routes here.

Yes, it is allowed to consume beer and wine - no hard spirits and a maximum of 2 units per person. We ask for moderation and good behavior.

We also reserve the right to refuse intoxicated guests. In such cases, no refund will be given. The person sailing the boat must remain sober throughout the entire trip.

No, it is not allowed to smoke hookahs, cigarettes, or anything else on board.

The person sailing the boat must be at least 18 years old, while there are no age requirements for the other passengers on board.

No, you always start and finish at the same location at Islands Brygge.

Yes, you are allowed to bring dogs. However, dogs are brought on board at your own risk, and we do not have life jackets for dogs.

No. We instead recommend that you book a GoBoat Cruise, where you can reserve the entire boat.

Yes. All our boats are insured. However, you as the renter are responsible for what happens to the boat and your actions on the water. If you damage a GoBoat or part of it or if you damage other peoples boats or other property, you must pay the self-risk (deductible) of up to 4.000 DKK which depends on the severity of the damage.

the insurance does not cover your personal things lost or damaged. We recommend you have your own insurance coverage.

Safety is the most important thing to us. That's why we'd love to hear from you if you see something where a GoBoat is involved in something that shouldn't happen. Feel free to write to us at info@goboat.dk or call us during our opening hours. These things help us a lot:

*Pictures of the incident
*The boat number (on the back of the boat)
*Date and time of the incident
*Where the incident happened