FAQ for Classic GoBoat & GoBoat Cruise

We are often fully booked, and we therefore recommend you book in advance to make sure you get a boat. You can book here.

But you are always welcome to come by our locations to see if we have openings.

You can choose to rebook or receive a voucher of the full amount until 24 hours before sailing. In your order confirmation email you’ll find a link to edit your booking or cancel it to get a voucher. Please do this yourself.

You can cancel your booking and get a refund until 72 hours before departure. This can't be done automatically. Please read your confirmation email on how to get the refund. The process usually takes 10 working days.

If there is less than 24 hours to your trip, you cannot rebook, get a voucher nor get the full amount refunded. The voucher is valid for 12 months.

The 14 days right of cancellation does not apply to GoBoat bookings as per § 18, number 2 and 3 of the Consumer Contracts Act.

Yes, you can purchase a cancellation protection when you book your boat. With the protection, you are free to cancel your booking up to 4 hours before your departure – regardless of the reason.

Without a cancellation protection, our normal cancellation policy applies, which you can read above. The cancellation protection does NOT cover fresh food items bought online, e.g. tapas, sandwiches or pizza.

You can add the cancellation protection at the end of the booking. If you want to opt for the cancellation protection, it must be purchased for each boat. So if you book two boats, you must purchase the cancellation protection twice to cover both boats. The cancellation protection cannot be cancelled or refunded. The protection can be added if you book more than 72 hours in advance.

If you have opted for the cancellation guarantee and want to use it, please edit your booking (including getting a voucher) no later than 4 hours before the sailing starts. If you need a refund, please check your booking confirmation email for details.

The 14 days right of cancellation does not apply to the Cancelation Guarantee as it commences as soon as you've booked.

Our prices differ based on the date, time and location. Normal pricing is in June, July and August. Outside those month, the price is often cheaper. Please check our booking system for accurate, up to date pricing based on your desired date, time and location.

You can book a boat on our booking website. Please choose:
Location -> number of boats (each boat fits 8 people) -> number of hours -> date -> time -> your details -> payment by creditcard.

We offer various discounts. The longer time you rent a boat, the lower the price is per hour. Remember to divide the price by how many people you go out sailing to know the price per person. We do not offer discounts on booking multiple boats.

We offer GoBoat Plus memberships in Copenhagen with discounts if you are interested. Please also subscribe to our newsletters for special offers and inspiration.

Our locations differ in size.
In Copenhagen, Islands Brygge we have 40+ boats.
In Odense we have 4 boats
In Aarhus we have 7 boats
All of our boats fit 8 people, including children and babies.

No, unfortunately not. Be sure to book in advance.

Yes, we offer different solutions that meet your needs. Read more here.

Please arrive 15 minutes before departure to ensure that there is time for safety and sailing instructions. Remember to show up at the right location for your booking.

If you show up late, you still need to return the boat at the same time so the next guests don't have to wait.

Each of our locations have possibilities for parking
Copenhagen: It is possible to find public parking places on Islands Brygge and the on the nearby streets.
Odense: You can park at the public parking place close to GoBoat (Q Park).
Aarhus: At Aarhus Ø you can park at the Navitas parking lot.

Copenhagen: We do not have a our own bathroom facilities at Islands Brygge. From April-September you can use the public toilet nearby our base (2 min walk)
Odense: Yes, we have toilets in Provianten, our bar.
Aarhus: We do not have a bathroom at our location. But in between GoBoat and Domen there are public toilets (2 min walk).

Copenhagen: We have a defibrillator in our pavilion at GoBoat Islands Brygge 10.
Odense: You’ll find one at Ejerforeningen Promenaden in the entrance to Promenadebyen 2.
Aarhus: At BESTSELLER at Inge Lehmannsgade 2. It’s located right of the main entrance to BESTSELLER on the building with the stairs down to the parking basement.

You can find the nearest defibrillator on your sailing route here or download the app TrygFonden Hjertestart.

No it’s not necessary. We encourage anyone with Corona symptoms to stay home.

For all our locations we advise that you must be able to get in and out of the boats yourself, of course our staff will always be around to offer a hand. However, we don’t currently have any accessibility ramps.
At Island Brygge and Copenhagen we do offer to sail the boat to the end of the bride where it is easiest to board. This is subject to crew capacity and availability.

Copenhagen: Yes, we have a wide selection of beverages and snacks that can be ordered online or bought before departure when checking in.

You can also buy food (tapas for 4 pax or sandwiches) in our online shop. As a part of the experience you sail to Green Island to get the food. It takes about 5 minutes to sail from GoBoat to Green Island.

Odense: You can buy different beverages, snacks and ice cream from bar, Provianten.

Aarhus: From Fyrtårnet (our bar) you can buy different beverages. 

In the rain we recommend you wear waterproof clothing or bring an umbrella, in the wind permits it. We also sell biodegradable rain ponchos.
If there is thunder or lightening, our operations will still run as it is still considered safe to sail.

However, if it is windy, the boats will need more power to move and so will sail a little slower, meaning you won’t be able to sail as far. 
In the case of powerful winds, we reserve the right to cancel your trip, this is a safety precaution. In this instance you choose whether you would like to rebook, get a voucher, or a refund. We will try to give you as much warning as possible and call you on the day of your sail.

Unfortunately it is not possible to get food from food services (Just Eat, Wolt etc.) delivered to any of our addresses.
Instead you can make a stop along your sail to receive the food there. Make sure that you agree on a place where it is allowed to dock the boat.

The GoBoat has a maximum capacity of 8 persons. This number also includes children and babies. There are NO exemptions to this ever. Some people call or write us to ask for an exemption. This never happens. So please don't ask.

Yes. Life jackets are included in the price.
Life jackets for adults are located in the storage compartment on the boat. We also have life jackets for children and babies. Please ask the crew as these are stored on land

Yes. We have life jackets down to 5 kg. Children and baby life jackets are found on land. Please ask the crew for help.

No, it does not. The GoBoat is easy to control. The only requirement is that the person sailing the boat is 18 years old and remains sober during the trip.

We will instruct you on how to sail before you leave (therefore you must be at our location 15 min prior to departure) and we'll send instructions by email when you book

Yes, you can bring your own food and drinks. There is a large table in the middle of the boat that makes it easy to enjoy food on board.

You can also order from us online when you book. Then we'll have your drinks and snacks ready for you at departure time.

No. A part of the experience is to sail the boat yourselves and to be your own captain.

No. We only have one type of boat with room for 8 persons. The boat has a table in the middle so it is possible to enjoy food and drinks on board.

For safety reasons some areas of the water are not accessible by GoBoat. Check our maps to see which areas are allowed to sail through and which are not. The areas marked with red a prohibited. Maps are available for Copenhagen, Odense and Aarhus.

Please be aware that we reserve the right to close certain areas for sailing if conditions require us to. For example for safety or if the harbor administration closes an area for various reasons.

No, we do not store personal belongings. Remember to only bring what you can bring on board. GoBoat disclaims any liability for personal belongings taken onboard – including electronics, clothing parts, etc.

At Copenhagen, Islands Brygge, you can borrow a chain lock for your stroller, baby carriage, and the like, so you can lock them to a bicycle rack nearby.

All passengers may consume 2 units of alcohol per person. We we ask for moderation and good behavior. This is more strict than Danish law but we don't want the sailing experience to be about drinking alcohol.

Only beer, wine and ready-to-drink alcohol beverages are allowed. We confiscate spirits as these are not permitted onboard. Moreover, we confiscate large amounts of wine and beer. Confiscated alcohol is handed out after the voyage has ended.
We reserve the right to reject drunk guests before departure. Drunk guests won’t receive any refund. Remember, that the harbor is a public and busy place. Many residents live close to the harbor and the canals. And safety is most important - yours and everyone else's
Show respect and responsibility whenever you are in the harbor. See our alcohol policy here.

No, it is not allowed to smoke hookah onboard.

However, we do allow smoking cigarettes. It is important that butts are not thrown in the water or in the boat to preserve our aquatic environment and ensure a clean and pleasant experience for everyone.

The person who steers the boat must be 18 years old. There is no age restriction on being a passenger in the boat.

No it does not. We'll teach you how to sail the boat and the rules of the water.

No, you start and end at the same location.

No, you start and end at the same location.

Yes, you can. We love dogs on the boats. However, we have no life jackets for dogs so dogs are brought onto the boat at your own risk.

No. We would like to make the water accessible to everybody, but due to bad behavior and complaints we unfortunately no longer allow bachelor/bachelorette parties.

We reserve the right to refuse bachelor/bachelorette parties prior to departure even though the experience is booked and paid. All guests who are drunk upon arrival to the GoBoat rental station will be refused access to our boats and no refunds will be provided.

No, customers are not permitted to go swimming from the boat as it’s a danger to yourself and the other users of the harbor. We recommend that you go for a swim either before or after your sail with GoBoat.

No, external speakers are not allowed on the boat. We must be mindful of our neighbors and the surrounding traffic in the harbor. We reserve the right to confiscate speakers until the sail is ended.

Yes. All our boats are insured. However, you as the renter are responsible for what happens to the boat and your actions on the water. If you damage a GoBoat or part of it or if you damage other peoples boats or other property, you must pay the self-risk (deductible) of up to 4.000 DKK which depends on the severity of the damage.

the insurance does not cover your personal things lost or damaged. We recommend you have your own insurance coverage.

Safety is the most important thing to us. That's why we'd love to hear from you if you see something where a GoBoat is involved in something that shouldn't happen. Feel free to write to us at info@goboat.dk or call us during our opening hours. These things help us a lot:

*Pictures of the incident
*The boat number (on the back of the boat)
*Date and time of the incident
*Where the incident happened